PixelScout

Our client has the following positions available.

Job Title: Project Manager

File Number: FVEM1001-PRJTM0808

Geographic Location: Downtown Toronto

Anticipated Start Date: ASAP

Number of Positions Available: 1

Position Status: Permanent Full Time

Company Profile: Digital Ad Agency

Job Summary:

The Project Manager (PM) is both client-facing and an internal team manager as they help define and capitalize on relationship management opportunities for their accounts. The PM is able to provide good client service. The PM works with the Account Manager, Program Managers, the Director of Program Management, Strategist and other EIS senior planners, helping to scope and plan existing client initiatives and then supervises the internal allocation and management of resources to ensure successful roll-out of e-marketing projects that may include multi-channel components. They are the ’hub of the wheel’ acting as part project manager, e-marketing specialist and client relations manager.

The role is primarily tactical, as the majority of the PM’s time is spent coordinating client and internal resources to develop and perfect the technical, content, and creative components of e-marketing projects (which may include multi-channel components) prior to launch, and then proposing and helping to develop innovation and optimization for future programs. The Project Manager plays a central production and team lead role across all channels as the bridge between the client planning team and the project management and production teams, with a primary focus on the ongoing management and operational efficiency of client initiatives.

Main responsibilities include:

Accountability
1. Own the delivery process and deliverables through the development of e-marketing project plans to manage delivery processes of the projects by breaking the scope into manageable packages and activities; assigning appropriate tasks to Project Coordinators, develop a baseline project schedule while considering the limitation of available resources; incorporate the program budget into the schedule; measure actual schedule progress; forecast completion dates; report progress; taking corrective action. This end-to-end work through process must be financially managed to successful budget plan.

2. Ensure financial process is applied for initiating, tracking, billing and reconciling projects. Delegate effectively but supervise to ensure risk mitigation and target margins are achieved.
Program Planning
1. Lead the client stakeholders, project leads, team leads or team members in the design of a solution. Establish associated project timelines and budgets that allow for the delivery of the most strategic functionality within the project constraints.

2. When appropriate, work with a Project Coordinator to establish and maintain a usable and well-communicated schedule for all phases of a project.

3. Work with an Account Manager or Program Manager, where team structure requires Account or Program Management support to ensure changes are understood and approved. Explain implications of changes to project scope and/or objectives to the project team.

4. Lead the team to prioritize signed off project work based on analysis of strategic importance, tasks outstanding, obstacles or barriers, budgets, resources and deadlines.

5. Create, participate in or supervise and approve the creation of project documentation, including status reports that are reviewed weekly internally and externally with the client.

Project Control
1. Ensure project meets internal and client expectations with respect to quality, budget, delivery timelines, and strategy.

2. Identify, track, manage and mitigate risk on specific client engagements. Escalate these issues when necessary to ensure minimal impact to quality, budget, and timeline.

3. Where project control is in jeopardy, create contingency plans with appropriate input from key team members (including the Account Manager, Program Manager and Project Leads) and implement a revised project schedule, scope or budget in a timely manner.

4. Manage scope through Client Change Orders, Internal Change Orders, Phased Delivery or other methods to ensure projects deliver on timeline, scope, budget and strategy expectations.

5. Evaluate all key project deliverables, as well as final product to ensure traceability of requirements, high quality and client acceptance.

6. Responsible for formal sign off on all project deliverables. This will often include coordinating input and involvement from the Account Manager and/or Program Manager.

Project Communication
1. Use sound judgment in all project communication and ensure that key stakeholders including the team, client and EIS management are apprised of project activities in a timely manner.

2. Communicate progress, risks, expectations, timelines, milestones and other key project metrics to clients and team members

3. Work with Account Managers and/or Program Managers to ensure clients achieve an understanding of expectations, deliverables, dependencies, risks, progress and the EIS Development Process.

4. If needed, create customized reporting for client or team.

5. When appropriate, work directly with clients or in concert with Account Management and/or Program Managers and team leads, to secure sign off on deliverables or documentation.

Internal Project Reporting and Administration
1. Track and report weekly on percent complete, budget burn, earned value, slippage, project effort and duration to complete and other key project metrics.

2. Keep an accurate risk tracking document with an associated mitigation plan.

3. Be prepared to discuss project quality, client and team satisfaction, and program success metrics during regularly scheduled and ad hoc project review meetings with Program Manager, if applicable to project team assignment, the Director of Program Management and/or Senior Management.

Resource Management
1. Define skill sets (competencies) in conjunction with functional leads required for projects based on project specifications and requirements.

2. Determine resource requirements (including staffing, software, hardware, and facilities) of projects, based on project specifications.

3. Determine project roles of team members based on project requirements, timeframes and budget.

4. Provide timely, accurate inputs for, and participate in, weekly resourcing meetings

Other
1. Actively participate in team meetings, performance evaluation activities, process iteration, and other scheduled and ad hoc EIS initiatives. Show leadership in these activities in a way that encourages others to participate and feel ownership.

2. Tracking time and meeting personal billable utilization targets

3. Sharing best practices, helping to evolve EIS Development processes, and proactively identifying and filling project gaps.

Applicant's Qualifications:

• Excellent knowledge and ability to use MS Office applications; advanced skills using MS Project
• Knowledge of Web-based technologies (such as: HTML/DHTML, HTTP protocols and Web Services) an asset
• Post-secondary education required, MBA an asset
• 3-5 years of Internet (or related industry) Project Management, Experience in marketing communications, direct marketing, database marketing and integrated/multi-channel marketing
• Successful track record of delivering $500k+ projects on time and on budget
• Proven ability to manage multiple concurrent projects with combined teams of 5 – 15 people
• Experience within the Pharmaceutical or Healthcare markets
• PMP Certification or equivalent an asset

Application Procedures: Please email resumes to Frank at frank@pixelscout.com and refer to the above file number. Please note ALL resumes are kept in strict confidence, your approval is required before anything is discussed with an employer client. To give us a better understanding of your experience, please include a skills & experience summary, detailing the length of time you have worked with each technology.